If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

You may change or cancel your order by our Customer Support Team before the order is processed.

If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offer hassle-free returns and exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible. 

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-3 days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

Prior Delivery 4-7 business days / Standard Delivery 5-12 business days

Please note that shipping times do not include the standard 1-3 business days processing time it takes for the order to ship out.

The shipping fee is $6.95 within US and $29.99 in the rest of world. We offer free shipping on all orders over $80.

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

KOIFITS will accept returns up to 60 days after the delivery date.

There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.

Items must be unworn and unwashed items in their original condition and packaging. We simply ask that you try it on OVER panties or undergarments.

For instructions on how to ship the returned products, refer to the email received after placing the return request.

* Clearance products, final sale, free gifts, bras & underwear are not eligible for return policy.

* In most cases, we can only process one return or exchange for each order. For your benefit, please carefully consider all the products you need to return.

Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product. To issue a request, there are two ways for your choiceGo to returns.koifits.comEnter your Koifits Order Number and the email you used to place the order. If you are returning multiple items, submit one request for all itemsOnce your request is submitted, we'll approve it and send the shipping instructions via email. Please don't forget to check your inbox, spam, or junk folder.You can simply email our customer care team hello@koifits.com and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.

Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route; 

for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment. 

Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations.